Some browsers save sessions in the wrong format.

PKC Knowledge Base Article - CE750001

Created
9/16/04

The information in this article refers to:
Problem-Knowledge Couplers 7.5 for the Web with the following browsers: Netscape 7.0, Netscape 7.1, Mozilla 1.4 and earlier

Symptoms

Certain versions of Netscape and Mozilla save Coupler sessions as .dll rather than .xml files, making them unreadable.

Solution

To ensure that the browser saves the session in the correct format, follow these steps:

1. In the Downloading dialog box, make sure Save this file to disk is selected and then click OK.
2. In the dialog box that appears next, make sure the file name ends with .xml (not .dll).